FAQ
Everything about getting your order, sending something back, and the fine print — in plain language.
Shipping & returns at a glance
Free standard shipping on every order — no minimum. Orders process in 1–3 business days; you'll get a tracking link by email once your order ships.
Common questions
Standard shipping is free on every order, with no minimum. We process orders in 1–3 business days, then most arrive within 2–3 weeks — typically 7–20 business days in the US and 10–30 internationally. You'll get a tracking link by email the moment it ships.
We work with a network of manufacturing and fulfilment partners, some of them overseas. That's how we keep prices low and our range wide — the trade-off is that delivery takes a little longer than next-day. Every order is tracked from dispatch to your door.
You have 30 days from delivery to request a return. Email support@ezzilyshop.com with your order number first. If an item arrived damaged, defective, or wrong, include a photo — we'll usually sort it out without you needing to ship anything back. Please don't send items back before contacting us.
Yes — every order is backed by our 30-day money-back guarantee. If something arrives damaged, defective, or not as described, contact us within 30 days with a photo and we'll send a replacement or a full refund at no cost to you.
You'll get a tracking link by email when your order ships. Allow 3–5 business days after dispatch for the first scan to appear, and note that tracking can pause for a few days while a parcel moves through international transit and customs — that's normal and doesn't mean it's lost.
Yes. We ship to the US, Canada, the UK, the EU, Australia, and most of the rest of the world. International orders may occasionally be subject to customs or import fees set by your country; these are the recipient's responsibility and aren't included in your order total.
If your order hasn't entered processing yet, email us right away and we'll do our best to catch it before it ships. Once it's with our fulfilment partner we may not be able to change it.
If tracking hasn't updated in 7+ business days, or your order is past the delivery window above, email support@ezzilyshop.com with your order number. We'll investigate with the carrier, and if a parcel is confirmed lost, we'll send a free replacement or a full refund.