Refund policy

Return & Refund Policy

We want you to be happy with your order. If something isn't right, contact us first and we'll work with you to make it right quickly — most issues are resolved within one to two business days.

Important: our fulfillment
Our products are shipped directly from our manufacturing and warehouse partners, some of which are located overseas. Delivery times are shown on each product page and in your order confirmation. Because items ship internationally, please allow the full stated delivery window before assuming an order is lost, and note that orders may occasionally pass through customs.

How to start a return or report a problem
You have 30 days from the date you receive your item to request a return. To start, email us at support@ezzilyshop.com with your order number and, if the item arrived damaged, defective, or incorrect, a photo or short video of the issue. Including a photo lets us resolve most problems immediately, often without you needing to ship anything back.

To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging. Please do not ship anything back before contacting us — items sent back without an approved return request cannot be processed, and we may not be able to refund them.

Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us within 30 days with a photo of the issue. We cover the full cost in these cases — we'll send a replacement or issue a full refund, and you will not pay any return shipping. In most cases you won't need to send the original item back.

Change-of-mind returns
If you've changed your mind and the item is unused and in its original packaging, contact us within 30 days. For these returns, the customer is responsible for return shipping costs, and the original shipping charge is non-refundable. Depending on the item, we may offer you a partial refund and let you keep the product, or provide a return address — we'll let you know the simplest option when you reach out.

Exchanges
The fastest way to get the item you want is to request a return on your current item and place a new order separately once your return is approved.

Non-returnable items
Certain items can't be returned: perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (such as beauty products). We also cannot accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale and non-returnable. Contact us if you're unsure whether your item qualifies.

Refunds
Once we've approved your return (and received and inspected the item, if a physical return was required), we'll notify you and process your refund to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your return was approved and you haven't seen your refund, please contact us at support@ezzilyshop.com .

European Union — 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be unused and in its original packaging, and you'll need your order number or proof of purchase.

Questions
Contact us any time at support@ezzilyshop.com  and we'll help.