Shipping policy
Shipping Policy
Thanks for shopping with Ezzily. Here's everything you need to know about how and when your order arrives. If you have a question this page doesn't answer, email us any time at support@ezzilyshop.com.
Order processing
After you place an order, we process it within 1–3 business days (Monday–Friday, excluding holidays). Processing covers payment confirmation, order preparation, and dispatch from our fulfillment partners. You'll receive a confirmation email when you order, and a second email with tracking once your order ships.
Where your order ships from
Ezzily works with a network of manufacturing and fulfillment partners, some of which are located overseas. This lets us keep prices low and offer a wide selection without the markup of traditional retail. Because some items ship internationally, please review the delivery estimates below and allow the full window before assuming an order is delayed.
Delivery estimates
Most orders arrive within 2–3 weeks. The full window, including processing, is:
- United States: 7–20 business days
- Canada / UK / EU / Australia: 10–25 business days
- Rest of world: 14–30 business days
These are estimates, not guarantees. Delivery times can be affected by customs clearance, carrier delays, weather, remote delivery areas, and high-volume periods such as major holidays and sales events. We'll always do our best to get your order to you as quickly as possible.
Tracking your order
Once your order ships, you'll receive a tracking number by email. Please allow 3–5 business days after dispatch for the first tracking scan to appear, and note that tracking can occasionally pause for several days while a package moves through international transit and customs — this is normal and does not mean your package is lost.
Shipping costs
We offer FREE standard shipping on all orders.
Customs, duties, and import taxes
For the vast majority of orders, there are no additional fees. In rare cases, some international orders may be subject to customs duties or import taxes levied by the destination country. Any such charges are the responsibility of the recipient and are not included in your order total or shipping cost. If you're ordering from outside the United States, please check your local import rules if you're unsure.
Delayed, lost, or stuck orders
If your tracking hasn't updated in 7+ business days, or your order hasn't arrived within the estimated delivery window above, please contact us at support@ezzilyshop.com with your order number. We'll investigate with the carrier, and if your package is confirmed lost in transit, we'll send a free replacement or issue a full refund. Please reach out before the issue compounds — the sooner you contact us, the faster we can resolve it.
Wrong, damaged, or defective items
Please inspect your order on arrival. If anything arrives damaged, defective, or incorrect, contact us within 30 days at support@ezzilyshop.com with your order number and a photo of the issue, and we'll make it right quickly. Full details are in our Return & Refund Policy.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly by the customer, though we'll always try to help where we can. If you spot a mistake, email us immediately — if your order hasn't shipped yet, we can usually fix it.
Questions
Email us any time at support@ezzilyshop.com and we'll help.